Recover the Money
Carriers & Marketplaces
Owe Your Business
We audit your shipping invoices, e-commerce accounts, and carrier contracts to recover overcharges, missed credits, and refund claims — 100% performance-based, zero risk.
Billions Are Overcharged Every Year.
Most Businesses Never Notice.
Carriers and marketplaces process millions of transactions daily. Errors are common — and almost never corrected unless you file a claim. Here’s what’s costing you:
Amazon FBA Inventory Discrepancies
Amazon loses, damages, or miscounts inventory constantly. Without active monitoring, those credits expire unclaimed — typically within 18 months.
Guaranteed Service Failures
UPS and FedEx guarantee delivery windows. When they miss — even by minutes — you’re entitled to a full refund. But you must file within days, or forfeit it.
Hidden Surcharges & Billing Errors
Residential fees applied to commercial addresses, incorrect DIM weight, duplicate charges, and accessorials that don’t apply to your shipments drain margins silently.
Discount Erosion Over Time
Carrier contracts promise discounts, but billing systems don’t always honor them. Over months or years, the gap between what you negotiated and what you’re billed grows significantly.
Every Dollar You’re Owed.
We’ll Find It & Get It Back.
From carrier billing errors to marketplace reimbursements, we pursue every legitimate refund claim on your behalf — at no upfront cost.
E-Commerce & Marketplace Reimbursement
Amazon FBA/FBM inventory losses, damaged goods, overcharged referral fees, and Walmart Marketplace discrepancies — we file and track every claim to maximize your recovery.
Get a free audit →
Parcel Carrier Invoice Auditing
We audit UPS, FedEx, and USPS invoices for billing errors, duplicate charges, incorrect DIM weight calculations, and guaranteed service failures — recovering 100% of what you’re owed.
Get a free audit →
Late Delivery Refund Recovery
UPS and FedEx guarantee on-time delivery. When they miss, you’re entitled to a full refund — but claims must be filed within tight windows. We automate the process and recover every eligible claim.
Recover late fees →
Freight Invoice Audit (LTL & FTL)
LTL, FTL, and international freight billing is riddled with errors. We audit every line item — classification mistakes, duplicate charges, and accessorials — and recover the difference.
Audit my freight →
Carrier Contract Compliance Audit
Your negotiated discounts and terms should be honored on every shipment. We verify carrier compliance and recover any shortfalls, ensuring you always pay exactly what your contract specifies.
Check my contract →
Overcharge & Surcharge Recovery
Fuel surcharges, residential delivery fees, address correction fees — we identify surcharges that shouldn’t have been applied and file for full reimbursement across all billing cycles.
Find my overcharges →
Lost & Damaged Shipment Claims
Carriers owe you for lost and damaged packages. We manage the entire claims lifecycle — documentation, submission, follow-up, and collection — so you recover the maximum amount, faster.
File my claims →
Customs & Import Duty Recovery
Overpaid import duties, misclassification errors, and duty drawback opportunities — we work with licensed customs brokers to recover overpayments across all major trade lanes.
Recover duties →
Rate Benchmarking & Renegotiation
Once we’ve recovered your past overcharges, we ensure you never overpay again — benchmarking your rates against industry standards and renegotiating contracts to secure better terms.
Benchmark my rates →
From Invoices to Refunds
in 4 Simple Steps
You share your data. We do all the heavy lifting. You receive a check — or a credit directly to your carrier or marketplace account.
Share Your Invoices or Account Access
Send us 2–3 months of carrier invoices or read-only marketplace account credentials. Setup takes under 15 minutes and never disrupts your operations.
We Run a Comprehensive Audit
Our specialists use proprietary tools combined with expert manual review to identify every billing error, missed credit, late delivery, and refund opportunity across your full billing history.
We File Every Eligible Claim
We manage the entire claims process — documentation, submission, carrier communication, and follow-up — across all carriers and platforms simultaneously.
You Receive Your Recovery
Refunds arrive as carrier credits or direct payments within weeks. You pay us only a percentage of what we actually recover — zero out-of-pocket risk to you.
Why Companies Choose
Direct Recovery Solutions
We exist for one reason: to put your money back where it belongs. No retainers, no hourly fees, no contracts to sign.
100% Performance-Based
We earn only when you recover. No upfront fees, no monthly retainers — our success is completely tied to yours.
Nothing Gets Past Us
Automated tools scan every shipment, every line item, every fee — then our human experts review for anything the software misses.
Fast, Measurable Results
Most clients receive their first refunds within 2–4 weeks of onboarding. We keep you updated at every step with a live recovery dashboard.
Carrier Relationships Protected
We operate strictly within carrier and marketplace policies. No aggressive or risky tactics that could jeopardize your accounts or service levels.
Continuous, Year-Round Recovery
We don’t do one-time audits and disappear. Ongoing monitoring means we catch and file claims every billing cycle, automatically and indefinitely.
Dedicated Account Manager
A named specialist who knows your business, tracks your claims, and is always reachable — not a support ticket queue.
If You Ship, Sell, or Import — We Can Help
Direct Recovery Solutions works with businesses of every size and industry. Overcharges don’t discriminate — and neither does our expertise.
E-Commerce & Retail
Amazon, Shopify, Walmart sellers
Manufacturing
High-volume domestic & international shippers
Healthcare & Pharma
Regulated goods, time-sensitive delivery
Technology
Hardware, electronics, B2B distributors
Small Business
Every dollar counts — and we find them
Food & Beverage
Temperature-controlled, perishables distribution
Real Recoveries. Real Businesses.
Every dollar below was money our clients were already owed — we just went and got it back for them.
E-Commerce Retailer — Amazon FBA
14 months of inventory discrepancies, lost inbound shipments, and FBA fee overcharges recovered across 3 Amazon seller accounts.
Regional Manufacturer — UPS/FedEx
Late delivery refunds, duplicate invoices, and DIM weight corrections recovered over a 12-month parcel audit period.
Online Fashion Brand — Multi-Carrier
5-year contract compliance audit revealed systematic under-application of negotiated discounts across FedEx Ground and UPS.
Health & Beauty Brand — Walmart Marketplace
Returns processing shortfalls, incorrect fee deductions, and chargeback disputes recovered over an 18-month review.
Industrial Distributor — LTL Freight
Classification errors, accessorial overcharges, and duplicate billing identified across 8 LTL carriers over 2 years.
Small Business — Shopify + USPS
Even small businesses benefit — postage overpayments, USPS cubic pricing errors, and insurance claims totaling $28K+.
How Much Could
You Be Recovering?
Use our quick estimator to see your potential annual recovery. Most businesses are surprised by how much is waiting to be claimed.
Businesses Trust DRS to
Deliver Real Results
“We had no idea how much we were losing on our Amazon FBA account. The DRS team recovered over $140,000 in just three months. The process was completely hands-off for our team.”
“I was skeptical at first — but within 6 weeks, we had $47,000 credited back from UPS. Their audit found errors in our billing that went back over two years. Incredible.”
“As a small Shopify seller, I didn’t think this was for me. DRS recovered $11,000 for my business — money I would have left on the table forever. The zero-upfront model is a game-changer.”
If They Billed You,
We Can Audit It
We recover across every major carrier, marketplace, and freight platform — all in one engagement.
Everything You Need to Know
Before Getting Started
Insights to Help You
Stop Losing Money on Shipping
Expert articles, guides, and industry updates on carrier billing, marketplace reimbursements, and cost recovery strategies.
The Complete Guide to Amazon FBA Reimbursements: What You’re Owed and How to Claim It
Amazon loses, damages, and miscounts inventory millions of times per year — but they don’t automatically reimburse sellers. Learn every claim type, time limit, and strategy to maximize your recovery.
7 UPS & FedEx Billing Errors That Cost Businesses Thousands Every Month
Why Most Businesses Forfeit Their Guaranteed Delivery Refunds (And How Not To)
Duty Drawback 101: How Importers Can Reclaim Overpaid Customs Duties
Is Your Carrier Actually Honoring Your Negotiated Discount? Here’s How to Tell
Request Your
Free Claim Review
Tell us about your business and we’ll reach out within one business day to explain exactly what we can recover — and how much it’s worth.
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