Real Money. Real Businesses.
Real Recoveries.
Every dollar below was already owed to our clients — overcharged by carriers, marketplaces, and freight companies. We just went and got it back.
Our Largest Single Recovery
Online Fashion Brand — Multi-Carrier Contract Compliance
A rapidly growing online fashion retailer had negotiated strong discounts with both FedEx Ground and UPS — but a 5-year contract compliance audit revealed the carriers had been systematically under-applying those discounts on the majority of shipments. The gap between contracted rates and billed rates had grown silently over years, totaling over $312,000 in recoverable overcharges.
Every Recovery Tells a Story
From solo Shopify sellers to large enterprises — overcharges affect every business that ships or sells online.
E-Commerce Retailer — Amazon FBA Reimbursements
14 months of inventory discrepancies, lost inbound shipments, and FBA fee overcharges recovered across 3 Amazon seller accounts. The client had no idea how many claims had been quietly expiring.
Regional Manufacturer — UPS/FedEx Invoice Audit
Late delivery refunds, duplicate invoices, and DIM weight corrections recovered over a 12-month parcel audit period. DIM weight miscalculations alone accounted for over 40% of the recovery.
Industrial Distributor — LTL Freight Invoice Audit
Classification errors, accessorial overcharges, and duplicate billing identified across 8 LTL carriers over 2 years. Incorrect NMFC codes had caused systematic overbilling the client had accepted without question.
Health & Beauty Brand — Walmart Seller Reimbursement
Returns processing shortfalls, incorrect fee deductions, and chargeback disputes recovered over an 18-month review. Walmart’s fee deduction system had been consistently under-crediting returned item values.
Artisan Small Business — Shopify + USPS Overpayments
Postage overpayments, USPS cubic pricing errors, and insurance claims totaling over $28K. Even small businesses leave real money on the table — and with zero upfront cost, there’s no reason not to check.
Consumer Electronics Importer — Duty Drawback Recovery
Overpaid import duties recovered through duty drawback claims after identifying systematic HTS code misclassification on electronics components imported from three Asian trade lanes over a 3-year period.
Specialty Gifts Retailer — Lost & Damaged Parcel Claims
Carrier claims for lost and damaged packages that had been denied, ignored, or improperly closed were re-opened and successfully processed. Over 60% of claims had been incorrectly denied on first submission.
Food & Beverage Importer — Ocean Freight Billing Audit
Detention and demurrage charges, incorrect origin fees, and duplicate documentation charges recovered across 18 months of ocean freight invoices. Carrier billing inconsistencies had gone undetected for years.
Health & Wellness Brand — Amazon FBM + Carrier Audit
Combined Amazon FBM return fee discrepancies and FedEx late delivery refunds for a health supplement brand. A single 90-day audit revealed over $63K in recoverable claims the seller had never known to file.
Inside Our Biggest Recoveries
A closer look at how we identified, filed, and collected some of our most significant claims.
How a Home Goods Brand Left $187K Unclaimed on Amazon
This client had been selling on Amazon FBA for over 4 years across three separate seller accounts. While their business was profitable, they had never monitored their reimbursement reports. When we ran our initial audit, we found 14 months of inventory events that had generated eligible claims — all within the claimable window.
What We Found
Five Years of Carrier Non-Compliance Hidden in Plain Sight
This online fashion retailer had skilled procurement staff and strong negotiated contracts with both FedEx and UPS. Yet when we ran a line-by-line compliance audit against their contract terms, the discrepancy was staggering. The carrier billing systems had simply not been applying agreed discount tiers to a significant portion of shipments — and nobody had noticed for five years.
What We Found
An Industrial Distributor Discovers Years of LTL Billing Errors
This industrial parts distributor shipped over 600 LTL shipments per month across 8 regional and national carriers. Their internal AP team reviewed invoices for obvious errors but lacked the expertise to audit NMFC classifications, accessorial codes, or weight discrepancies at scale. Our freight audit found errors on a staggering 23% of all invoices over the prior 24 months.
What We Found
Average Recovery Potential
by Business Type
Based on our client data across all industries and service types.
Straight from the Businesses
We’ve Helped
Our clients let the numbers — and their words — speak for themselves.
“We had no idea how much we were losing on our Amazon FBA account. The DRS team recovered over $140,000 in just three months. The process was completely hands-off for our team — we didn’t lift a finger.”
“I was skeptical at first — but within 6 weeks we had $47,000 credited back from UPS. Their audit found errors going back over two years. I wish I’d found them sooner. Absolute professionals.”
“As a small Shopify seller, I didn’t think this was for me. DRS recovered $11,000 for my business — money I would have left on the table forever. Zero upfront cost, completely painless.”
“Our contracts were solid — or so we thought. DRS discovered five years of billing non-compliance that we would never have caught internally. The recovery was enormous and the process was seamless.”
“The duty drawback recovery was something we hadn’t even considered. DRS found a 3-year opportunity we didn’t know existed. Their customs partner handled the entire filing — we just received the money.”
“We had an AP team and thought our invoices were reviewed. DRS found errors on nearly a quarter of all our LTL bills going back two years. $143,000 is a life-changing number for our business.”
