Simple, Transparent,
and 100% Risk-Free
You don’t need to change how you ship, switch carriers, or hire new staff. We plug into your existing setup, do the work, and only get paid when we put money back in your account.
Why Most Businesses
Need a Recovery Partner
Carrier and marketplace billing systems process millions of transactions every day. Errors are not the exception — they are a predictable, documented feature of how these platforms operate. The problem is that carriers have no financial incentive to fix their own errors, and businesses rarely have the bandwidth to catch them.
Late delivery refunds expire in as little as 15 days. Amazon FBA reimbursement windows close at 18 months. LTL freight classification errors go undetected for years. The only way to recover what you’re owed is to actively audit, document, and file — every billing cycle, without fail.
The industry average: businesses that actively audit their carrier and marketplace invoices recover between 2–6% of their annual shipping and selling costs. On $500,000 of annual spend, that’s $10,000–$30,000 per year — money you’ve already earned, already spent, and can get back.
That’s exactly what we do — for every client, at no upfront cost, using a process that’s been refined over 18 years and hundreds of thousands of claims.
Every Step, Explained
From your first conversation with us to the moment your refund lands — here is exactly what happens, in the order it happens.
Free Claim Review & Onboarding
It starts with a free, no-obligation claim review. You tell us about your business — what you ship, which carriers and marketplaces you use, and your approximate monthly volume. We evaluate your recovery potential and give you a realistic estimate of what an audit is likely to find. If the numbers make sense, we move forward with onboarding.
Onboarding is deliberately fast. We’ve engineered the process so it takes under 15 minutes of your time. No IT projects, no system integrations, no lengthy paperwork. You provide invoice files or read-only portal access — and we handle everything from there.
Comprehensive Historical Audit
With access established, we begin a full historical audit — reviewing the maximum lookback window allowed by each carrier and marketplace. For most parcel carriers, that’s 12–18 months. For Amazon FBA, up to 18 months. For freight and customs, often 2–5 years depending on the claim type.
Our proprietary software ingests every invoice and validates each charge against carrier rate tariffs, your contracted rates, zone tables, service type rules, and applicable surcharge schedules — automatically flagging every discrepancy for expert review.
Claim Filing & Documentation
Once the audit is complete, we prepare and file claims for every identified recovery opportunity. Each claim is fully documented — we don’t send bare requests that carriers can easily deny. We include the specific shipment data, the billing discrepancy, the contractual or policy basis for the refund, and any supporting evidence required.
For time-sensitive claims like late delivery refunds — where the filing window is as short as 15 days from the shipment date — our daily monitoring ensures we never miss a deadline on new shipments. Historical late delivery claims are filed in bulk as part of the initial audit.
Carrier Follow-Up & Recovery
Filed claims don’t always result in immediate approval. Carriers routinely deny valid claims on first submission, request additional documentation, or partially approve what should be a full refund. We don’t accept the first response as final when we know a claim is valid.
Our team monitors every open claim and responds to carrier communications with additional documentation, policy references, or formal appeals as needed. We track claims through multiple rounds of review until every legitimate recovery is either approved or exhausted through the full appeals process.
Recovery Confirmed + Ongoing Monitoring
When claims are approved, refunds arrive as carrier account credits or direct payments — typically within 2–6 weeks for parcel claims, and slightly longer for freight and customs. Once recovery is confirmed, we invoice our performance fee on the recovered amount. You keep the difference.
But recovery doesn’t stop there. Billing errors happen every single billing cycle. Our continuous monitoring system automatically reviews every new invoice and marketplace settlement report as it’s issued — filing new claims, catching new errors, and repeating the process indefinitely without any ongoing action required from you.
Getting Started Takes
Less Than 15 Minutes
We’ve designed our onboarding to be as low-friction as possible. Here’s exactly what we need from you — and what we don’t need.
Carrier Invoice Files or portal access
2–3 months of UPS, FedEx, USPS, or freight invoices — or read-only access to your carrier billing portal. Either format works. We accept CSV, PDF, or direct API connection.
Marketplace Read-Only Access Amazon / Walmart
For Amazon FBA audits, we use a read-only API key — we can see your inventory and settlement data but cannot make any changes to your account. Setup takes under 5 minutes.
Carrier Contract if available
If you have a negotiated contract with UPS or FedEx, sharing it allows us to perform a contract compliance audit in addition to standard billing error recovery. Not required to get started.
What We Do NOT Need
We never need payment credentials, login passwords, the ability to make account changes, your banking information, or write access to any system. All access is strictly read-only.
Your Data Is Safe
With Us
We handle sensitive business data for over 1,200 companies. Security is foundational to how we operate — not an afterthought.
🔐 Our Security Commitments
Your Recovery Timeline
From onboarding to your first refund — here’s what typically happens and when, for a standard parcel and marketplace audit engagement.
Free Review & Onboarding
Recovery estimate presented. Access established in under 15 minutes. Account manager assigned. Client portal activated.
Historical Audit
Full lookback audit runs across all carriers and marketplaces. Every discrepancy is identified, documented, and verified by a human expert before filing.
Claims Filed
All eligible claims submitted with full documentation. Late delivery claims begin filing daily from Day 1 onward — no future claims ever missed.
Carrier Approvals
Initial approvals begin arriving. Denials are reviewed and appealed. You see every update in real time via your dashboard.
Recovery Confirmed
Credits appear on carrier invoices or direct payments issued. Performance fee invoiced on confirmed recovery. Summary report delivered.
Continuous Monitoring
Every new invoice and settlement report reviewed automatically. New claims filed every cycle. You do nothing — recovery continues indefinitely.
Every Type of Claim
We Pursue For You
Each claim type has its own eligibility window, documentation requirements, and average recovery value. Here’s a complete overview.
Amazon FBA Reimbursements
Lost inventory, damaged goods, customer return discrepancies, overcharged fees, and unauthorized disposals across all FBA fulfillment centers.
Late Delivery Refunds
Full refund of shipping charges when UPS or FedEx misses their guaranteed delivery commitment — even by a single minute.
DIM Weight Errors
Incorrect dimensional weight calculations applied to parcels — one of the most common and consistent billing errors across UPS and FedEx.
Residential Surcharge Errors
Residential delivery fees incorrectly applied to verified commercial delivery addresses — extremely common in high-volume parcel billing.
Lost & Damaged Shipments
Carrier compensation for packages lost in transit or delivered in damaged condition — including concealed damage reported within carrier windows.
Contract Discount Gaps
Shortfalls between your negotiated carrier discounts and what’s actually billed — often accumulating silently over months or years.
LTL Freight Classification
Incorrect NMFC freight class assignments on LTL shipments — the single largest source of overcharges in freight billing.
Import Duty Drawback
Recovery of up to 99% of duties paid on imported goods that were subsequently exported — a significant and frequently unclaimed entitlement.
Duplicate Invoice Charges
The same shipment billed more than once — across parcel, freight, and marketplace platforms. Automation catches duplicates instantly.
You Only Pay When
We Deliver
Our fee model is straightforward: we take a percentage of the money we actually recover for you. If we don’t recover anything, you pay nothing. No setup fees, no monthly retainers, no minimum commitments.
Our performance fee typically ranges from 25–40% of recovered amounts, depending on the service type, volume, and complexity of your account. The exact percentage is agreed upon before we begin — no surprises.
Think of it this way: even after our fee, you keep 60–75% of money you wouldn’t have had at all. Every dollar we find is a dollar you were already owed — and were never going to see without us filing for it.
Example Recovery Scenario
Performance-Based — Zero Risk
We earn a percentage of what we recover. Nothing more, nothing less. Our incentives are perfectly aligned with yours.
Typical Alternatives
In-house staff, hourly consultants, or subscription audit tools — all come with costs regardless of results.
Questions About
How It Works
What Businesses Say
About the Process
“The onboarding really did take under 15 minutes. I uploaded our FedEx invoices and within two weeks had $31,000 in credits back on our account. I honestly couldn’t believe the process was that straightforward.”
“I was worried about giving anyone access to our Amazon account. The read-only API setup was clearly explained and I could see exactly what permissions were granted. Total peace of mind — and $94,000 recovered.”
“What impressed me most was the follow-up. They didn’t just file and disappear — they pushed back on two UPS denials and ultimately recovered 85% of what they’d originally identified. That persistence is why we renewed.”
Start Your Free Claim Review
Tell us about your business and we’ll reach out within one business day with a recovery estimate — at no cost and no obligation.
You’ve Seen How It Works.
Now Let’s See What You’re Owed.
Start with a free, no-obligation claim review. In 30 minutes, you’ll know exactly how much your business could recover — and what it costs you to find out ($0).
No upfront cost · No obligation · Performance fees only when you recover · Results in 2–4 weeks