Lost & Damaged
Shipment Claims
Recovery
Carriers owe you for every package they lose or damage. We manage the entire claims process — documentation, submission, follow-up, and collection — so you recover the maximum amount, faster.
You’re Absorbing Losses That Are the Carrier’s Responsibility
Every time a carrier loses or damages a shipment, they owe you compensation. But filing claims is time-consuming, deadline-driven, and easy to get wrong — so most businesses don’t bother.
Missed Filing Deadlines
UPS and FedEx give you as little as 21 days to file a loss claim and 60 days for damage. Miss the window — even by a single day — and your claim is forfeit, permanently.
Incomplete Documentation
Carriers routinely deny claims citing insufficient evidence — missing photos, invoices, weight records, or packaging certifications. Without proper documentation, legitimate claims go unpaid.
Chronic Under-Settlement
Carriers frequently offer settlements far below actual loss value — counting on businesses to accept the first offer rather than appeal. Most businesses don’t know they can push back.
Amazon FBA Inventory Losses
Amazon loses, miscounts, and damages seller inventory constantly. Reimbursement claims must be manually identified, cross-referenced, and filed — a process most sellers have no capacity to manage.
Every Category of Loss.
Every Carrier. Every Platform.
Whether your shipment was lost in transit, arrived damaged, or vanished in an Amazon fulfillment center — we pursue every eligible recovery on your behalf.
Lost in Transit Claims
Shipments that never arrive at their destination. We file and track loss claims with all major parcel carriers, managing the investigation timeline and pushing for full declared value recovery.
Damaged Shipment Claims
Packages that arrive broken, crushed, or tampered with. We compile photographic evidence, packing records, and commercial invoices to maximize your settlement — and appeal low offers.
Amazon FBA Loss & Damage
Inventory lost, damaged, or miscounted within Amazon’s fulfillment network. We reconcile your inventory reports, identify every discrepancy, and file all eligible reimbursement claims before they expire.
LTL & Freight Damage Claims
Freight shipments are especially vulnerable to damage in transit and at loading docks. We handle the entire claim process including freight bill disputes, cargo insurance claims, and carrier liability cases.
Returned & Undeliverable Packages
Packages returned without credit, undeliverable shipments never refunded, and return processing errors. We reconcile every return against your carrier account to ensure nothing is lost without reimbursement.
Declared Value & Insurance Claims
When declared value or third-party carrier insurance was purchased, we ensure you receive full payout on every eligible claim — navigating the documentation requirements that frequently cause denials.
Full Lifecycle Claims Management — Start to Settlement
From identifying the loss to collecting the check, we manage every step of your lost and damaged claims — so you don’t have to.
Audit Your Shipping Data
You provide carrier invoice access or export files. Our system immediately begins cross-referencing shipments against delivery confirmations, inventory records, and carrier scan data to identify every loss and damage event.
Identify & Prioritize Claims
We flag every eligible claim, rank them by value and filing urgency, and create a complete recovery plan — with special attention to claims approaching their filing deadline.
Document, File & Follow Up
We compile all required documentation, submit claims with each carrier and platform, and handle all follow-up correspondence — including appeals for denied or low-balled claims.
Collect Your Recovery
Refunds arrive as carrier credits or direct payments. You see every claim, every status, and every dollar in your live recovery dashboard. We invoice only for what we actually recover — nothing more.
Why Businesses Trust DRS
With Their Claims
Filing lost and damaged claims is a process that rewards expertise, speed, and persistence — all of which we provide.
Deadline-Driven Speed
Filing windows are short and unforgiving. Our monitoring is continuous — claims are identified and submitted well before any carrier deadline, so you never forfeit a valid recovery.
Documentation Expertise
Carrier denials almost always come down to documentation. We know exactly what each carrier requires and build airtight claim packages that dramatically reduce denial rates.
We Appeal Low Offers
Carriers routinely offer partial settlements on first contact. We challenge under-settlements and escalate systematically to recover the full amount your business is owed.
Nothing Goes Unnoticed
Manual review misses claims. Our automated systems flag every eligible event — including FBA inventory discrepancies that sellers never discover on their own.
Pure Performance Fees
We earn only when you recover. No retainers, no hourly billing, no upfront charges — our incentives are 100% aligned with maximizing your recovery.
Carrier Relationships Intact
Every claim we file is fully legitimate and within carrier policy. We protect your service levels and carrier relationships while aggressively recovering what you’re owed.
We File Claims Across
Every Major Carrier & Marketplace
One engagement. Every platform. We pursue all your eligible claims simultaneously.
UPS
Loss, damage, declared value, returned packages, and concealed damage claims within UPS filing windows.
FedEx
Express, Ground, Freight, and Custom Critical — all damage and loss claim types across the full FedEx network.
USPS
Priority Mail, Priority Mail Express, and insured parcel loss and damage claims through the USPS claims system.
DHL
International and domestic DHL Express loss and damage claim filing and appeal management.
Amazon FBA / FBM
Inventory lost in fulfillment centers, inbound shipment discrepancies, and warehouse damage reimbursements.
LTL & Freight Carriers
Freight damage, shortage claims, and cargo insurance recovery across all major LTL and truckload carriers.
Walmart Marketplace
Returns processing errors, lost fulfillment inventory, and damage claim discrepancies within Walmart’s seller platform.
Regional Carriers
OnTrac, LSO, LaserShip, Spee-Dee and other regional carriers — claim filing within each carrier’s specific requirements.
Real Claims. Real Recoveries.
These are actual amounts recovered from lost and damaged shipment claims — money our clients were owed but had never received.
E-Commerce Retailer — Amazon FBA
18 months of FBA inventory loss and inbound shipment discrepancies identified and claimed across two seller accounts. Over 400 individual claims filed.
Consumer Electronics Brand — UPS & FedEx
High-value electronics lost and damaged in transit. Declared value claims were filed and appealed — recovering full replacement cost on every eligible shipment.
Industrial Distributor — LTL Freight
Freight damage claims across six LTL carriers over 24 months. Cargo insurance and carrier liability claims pursued simultaneously for maximum recovery.
Apparel Brand — Multi-Carrier Returns
Returned packages credited to the carrier but never refunded to the shipper. Systematic reconciliation across UPS, FedEx, and USPS uncovered thousands in missing credits.
Food & Beverage Brand — Walmart Marketplace
Perishable shipments damaged in the Walmart fulfillment network. Returns processing shortfalls and inventory discrepancies reconciled and claimed over 12 months.
Shopify Seller — USPS & UPS
Small business with modest volume — but consistent losses that were never claimed. Even businesses shipping $3,000/month benefit from systematic claim management.
What Our Clients Say About
Lost & Damaged Claim Recovery
“We sell high-value electronics and had always just written off damaged shipments as a cost of business. DRS recovered over $47,000 in declared value claims we never knew we could file. Total game changer.”
“Amazon was losing our inventory constantly and we had no idea how to claim it. DRS went back 18 months, filed over 400 claims, and recovered $84,000. The process was completely painless on our end.”
“Our LTL freight damage claims were being denied or under-settled constantly. DRS appealed every one of them and recovered nearly $32,000 we had already given up on. Exceptionally thorough team.”
Lost & Damaged Claims:
Your Questions Answered
Request Your Free
Lost & Damaged Claim Review
Tell us about your situation and we’ll identify your recovery potential — at no cost and no obligation.
A DRS claims specialist will review your account and provide a clear estimate of what we can recover — typically within one business day.
What to Have Ready (Optional)
Don’t have everything? No problem — we’ll guide you through what we need after your first consultation.
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