Disclaimer

General Disclaimer

The information contained on this website is provided by Direct Recovery Solutions LLC (“DRS,” “we,” “us,” or “our”) for general informational and marketing purposes only. All information on this site is provided in good faith; however, we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the website.

Under no circumstance shall Direct Recovery Solutions have any liability to you for any loss or damage of any kind incurred as a result of the use of this website or reliance on any information provided on this website. Your use of this website and your reliance on any information on this website is solely at your own risk.

Not Legal, Tax, or Financial Advice

Nothing on this website constitutes, or is intended to constitute, legal, tax, accounting, customs, regulatory, or financial advice. The content published on directrecoverysolutions.com — including articles, guides, blog posts, case studies, calculators, and service descriptions — is for general informational purposes only and does not create a professional-client relationship of any kind.

While Direct Recovery Solutions works with licensed customs brokers and other professionals in delivering certain services, engagement of our services does not constitute the provision of legal or professional advice beyond the scope of the specific recovery services described in your service agreement.

No Guarantee of Results

Any statements on this website regarding potential recovery amounts, estimated savings, or typical client outcomes are provided for illustrative purposes only and are not a guarantee, promise, or representation that you will achieve similar results.

Recovery outcomes depend on many factors outside our control, including but not limited to:

• The specific billing history, invoices, and account records of your business
• The policies, procedures, and discretion of individual carriers, marketplaces, and customs authorities
• Applicable claim windows and filing deadlines at the time of engagement
• Changes in carrier, marketplace, or government regulations and policies
• The completeness and accuracy of records and documentation provided by the client
• Force majeure events and circumstances beyond the control of either party

Past results obtained for other clients do not guarantee, predict, or imply similar future results for your business. Each engagement is unique and outcomes will vary.

Accuracy of Information

We make reasonable efforts to ensure that the information published on this website is accurate and up to date. However, carrier billing policies, marketplace fee structures, customs regulations, tariff schedules, and trade compliance rules change frequently. We do not warrant that information on this website reflects the most current rules, policies, or regulatory requirements at any given time.

Statistics, industry figures, and recovery amounts referenced on this website (including aggregate totals and per-industry averages) are based on our internal client data and publicly available industry sources and are subject to change without notice. These figures are presented in good faith but should not be relied upon as precise or comprehensive industry benchmarks.

If you identify any information on this website that you believe to be inaccurate, please contact us so we may review and address it.

Third-Party Platforms & Carrier Policies

Direct Recovery Solutions operates within the published policies and terms of service of third-party carriers, marketplaces, and customs authorities including but not limited to UPS, FedEx, USPS, DHL, Amazon, Walmart, and U.S. Customs and Border Protection (CBP). We have no affiliation with, endorsement from, or formal relationship with any of these entities.

The policies, claim windows, reimbursement processes, and eligibility rules of these third parties are subject to change at any time without notice. Direct Recovery Solutions is not responsible for changes in third-party policies that affect the eligibility or outcome of recovery claims filed on your behalf.

External Links Disclaimer

This website may contain links to third-party websites, resources, or services. These links are provided for your convenience and informational purposes only. Direct Recovery Solutions has no control over the content, privacy practices, or policies of any third-party website and does not endorse or make any representations about them.

We strongly advise you to read the terms and conditions and privacy policy of any third-party website you visit. Direct Recovery Solutions accepts no liability for any loss or damage that may arise from your use of, or reliance on, any third-party website linked from this site.

Limitation of Liability

To the fullest extent permitted by applicable law, Direct Recovery Solutions LLC, its owners, directors, employees, contractors, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including but not limited to loss of profits, loss of revenue, loss of data, or loss of business opportunity — arising out of or in connection with:

• Your use of, or inability to use, this website or its content
• Any errors, omissions, or inaccuracies in the content of this website
• Unauthorized access to or alteration of your data or transmissions
• Any third-party conduct or content on or linked from this website
• Any matter relating to or arising from the information provided on this website

This limitation of liability applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if Direct Recovery Solutions has been advised of the possibility of such damage. Some jurisdictions do not allow the limitation of certain warranties or damages; in such jurisdictions our liability shall be limited to the maximum extent permitted by law.

Our liability to you arising out of or in connection with the services described in a signed service agreement is governed exclusively by the terms of that agreement.

Testimonials & Case Studies

Testimonials, client quotes, and case study results displayed on this website represent the genuine experiences of individual clients and are used with their permission. These results reflect their specific circumstances and are not representative of every client’s experience or outcome.

Testimonials and case studies are not intended to claim, promise, or imply that every client will achieve similar results. Individual outcomes vary based on the unique facts of each engagement, including claim history, carrier relationships, filing timeliness, and other factors described in Section 3 of this disclaimer.

All monetary figures associated with client results reflect gross recovery amounts before deduction of Direct Recovery Solutions’ contingency fees unless otherwise stated.

Changes to This Disclaimer

Direct Recovery Solutions reserves the right to modify, update, or replace this disclaimer at any time and at our sole discretion. Changes become effective immediately upon posting to this page. The “Last Updated” date at the top of this page reflects the date of the most recent revision.

We encourage you to review this disclaimer periodically for any changes. Your continued use of this website following the posting of revised terms constitutes your acceptance of those changes. Material changes will be noted with an updated effective date.

Contact Us

If you have any questions, concerns, or comments regarding this disclaimer or the information on this website, please contact us using any of the following methods:

• Website: directrecoverysolutions.com/contact-us/
• Email: info@directrecoverysolutions.com
• Business Hours: Monday – Friday, 9:00 AM – 6:00 PM EST

We aim to respond to all enquiries within one business day.