Contact Us | Direct Recovery Solutions

Let’s Talk About
Recovering Your Money

Whether you’re ready to start a free audit, have questions about our services, or just want to know how much your business could recover — we’re here. Reach out any way that works for you.

Start My Free Claim Review →
Email
info@directrecoverysolutions.com
Response within 1 business day
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Headquarters
6625 Delmonico Drive
Colorado Springs, CO 80919
Typical Response Time
Under 4 business hours
For free audit inquiries
No upfront fee — ever
Response within 1 business day
Free recovery estimate included
100% confidential
No obligation to proceed

Tell Us About Your Business

Fill out the form below and your dedicated account manager will reach out within one business day with a personalized recovery estimate — at no cost and no obligation.

Client Information

Name
We'll send your free recovery estimate here.

By submitting this form you agree to our Privacy Policy. Your information is kept strictly confidential and never shared with third parties.

Contact Information
General Inquiries
Response within 1 business day
📍
Headquarters
6625 Delmonico Drive
Colorado Springs, CO 80919
Serving clients nationwide
Business Hours
Monday9:00 AM – 6:00 PM
Tuesday9:00 AM – 6:00 PM
Wednesday9:00 AM – 6:00 PM
Thursday9:00 AM – 6:00 PM
Friday9:00 AM – 5:00 PM
SaturdayClosed
SundayClosed
All times Mountain Standard Time (MST / UTC-7). For urgent matters outside business hours, email us and we will respond first thing the following business day.

What Happens After You Submit

Immediate: Automated confirmation email sent to your inbox with a summary of your request.

Within 4 hours: Your dedicated account manager reviews your submission during business hours.

Within 1 business day: Personalized recovery estimate delivered — at no cost or obligation.

If you proceed: Onboarding takes under 15 minutes. First results typically within 2–4 weeks.

Corporate Headquarters

6625 Delmonico Drive, Colorado Springs, CO 80919 — serving clients across the United States.

📍 Corporate Headquarters
6625 Delmonico Drive
Colorado Springs, CO 80919
United States

Getting Here

From Colorado Springs Airport (COS)Approximately 15 minutes via N Academy Blvd and Woodmen Rd. Head north on N Academy, then west on Woodmen Rd.

From Denver International Airport (DEN)Approximately 80 minutes via I-25 South. Take Exit 150 for Woodmen Rd, then head west to Delmonico Drive.

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From I-25Take Exit 150 (Woodmen Rd). Head west on Woodmen Rd for 2.5 miles, then turn south on Delmonico Drive.

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ParkingFree on-site parking is available at the building. Visitor spots are located directly in front of the main entrance.

Nearby Landmarks

Woodmen Valley Chapel0.3 mi
Interquest Pkwy Shopping1.2 mi
USAF Academy North Gate2.8 mi
Colorado Springs Airport9.4 mi
Downtown Colorado Springs11.0 mi
Denver (DEN Airport)~80 mi

Choose the Channel
That Works Best for You

We’re available across multiple channels. Every inquiry goes to the same team and receives the same priority treatment.

Send an Email

For detailed questions, document submissions, or if you prefer written communication. We respond to all emails within one business day.

Email us directly →
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Schedule a Call

Book a 30-minute introductory call at a time that suits your schedule. We’ll prepare a preliminary recovery estimate before the call.

Book via the form above →
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Live Chat

Chat with our team in real time during business hours. Look for the chat widget in the bottom right corner of this page.

Start a chat →
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Visit Us

Our Colorado Springs headquarters welcomes in-person meetings. Please contact us in advance to schedule an appointment.

View directions →
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Self-Service Resources

Browse our knowledge hub for free guides, calculators, and checklists — and get a head start on understanding your recovery potential.

Visit Knowledge Hub →

Reach the Right
Team Directly

For specific inquiries, reach out to the relevant department. All emails are monitored during business hours.

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E-Commerce & Marketplace

Amazon FBA/FBM, Walmart, eBay, and marketplace reimbursement inquiries.

ecommerce@directrecoverysolutions.com
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Carrier Audit & Parcel

UPS, FedEx, USPS parcel invoice auditing and late delivery refund recovery.

carrier@directrecoverysolutions.com
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Freight Audit

LTL, FTL, ocean, air, rail, and 3PL freight invoice auditing and dispute filing.

freight@directrecoverysolutions.com
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Customs & Duty Recovery

Import duty drawback, HTS code review, and customs overpayment recovery.

customs@directrecoverysolutions.com
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Contract Compliance & Benchmarking

Carrier contract audits, rate benchmarking, and contract renegotiation support.

contracts@directrecoverysolutions.com
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Client Success

Existing client support, dashboard questions, and account management.

success@directrecoverysolutions.com
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Partnerships & Referrals

Channel partner programs, referral arrangements, and co-marketing inquiries.

partners@directrecoverysolutions.com
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Media & Press

Press inquiries, interview requests, and media kit requests.

press@directrecoverysolutions.com

Quick Answers to
Common Questions

Is the initial consultation really free?
Yes — completely. There are no fees, no hidden charges, and no obligation to proceed after the free claim review. We’ll give you a realistic estimate of your recovery potential and explain exactly how the process works. If you decide not to move forward, that’s perfectly fine.
How quickly will someone get back to me?
For form submissions and email inquiries, we respond within one business day — typically within 4 business hours during our Colorado Springs office hours (9am–6pm MST, Monday–Friday). Phone calls during business hours are answered directly or returned within 2 hours.
I’m not sure which service applies to me — is that okay?
Absolutely. Many clients aren’t sure which recovery opportunity is largest for their business when they first reach out. Just tell us what you ship, what platforms you sell on, and roughly what you spend — and we’ll identify the highest-opportunity areas in your free review.
Do you work with businesses outside the United States?
Our primary focus is U.S.-based businesses and U.S. carrier and marketplace billing. However, we do work with importers and exporters on cross-border freight auditing and customs duty recovery across major trade lanes. Contact us to discuss your specific situation.
What size business do you typically work with?
We work with businesses of all sizes — from small Shopify sellers spending $2,000/month on shipping to enterprises with $5M+ in annual freight spend. We’ll always be honest in your free review if we don’t think an audit will yield meaningful results for your specific volume.
Is my business information kept confidential?
Yes. All information you share with us is kept strictly confidential. We sign mutual NDAs on request, and your data is never shared with any third party, used for any purpose other than your audit, or disclosed to your carriers in any way that could identify you as a DRS client.

Ready to Find Out
What You’re Owed?

Fill out the form above or call us directly. A free recovery estimate is waiting — with zero upfront cost and zero obligation.

Start My Free Claim Review →

No upfront cost · No obligation · Performance fees only when you recover · Response within 1 business day