Your Carriers Owe You
a Refund for Every
Late Delivery.
UPS, FedEx, and DHL guarantee on-time delivery. When they miss — by even one minute — you’re entitled to a 100% refund. But you have just 15 days to file. We automate the entire process so you never forfeit another claim.
Missing the window means forfeiting the refund entirely. Carriers don’t extend deadlines — once expired, the claim cannot be filed. Most businesses miss over 95% of eligible claims.
Carriers Miss Deadlines Daily.
Almost No One Files a Claim.
UPS and FedEx deliver millions of packages per day. Late deliveries happen constantly — and for every single one, you’re entitled to a full refund. Here’s why the money stays with the carriers:
The 15-Day Window Expires Before You Even Notice
You’d need to cross-reference tracking data with carrier invoices for every shipment, every week — manually. Almost no team has the bandwidth. Carriers count on it.
Carriers Require Specific Documentation
Each carrier has its own claim submission process, required fields, and proof requirements. A single missing field can result in automatic denial — with no recourse after the deadline.
Not All Delays Qualify — Exclusions Are Buried in Fine Print
Carriers use broad exception language — weather, volume surges, “delivery attempt” technicalities — to deny eligible claims. Knowing which denials to appeal is critical to maximizing recovery.
Carriers Suspended GSR During COVID — and Many Terms Haven’t Fully Reset
UPS and FedEx suspended their Money Back Guarantee programs during COVID and have since reinstated them with modified terms. Staying current on which services qualify is a full-time job.
We Handle Everything.
You Just Collect the Refunds.
From invoice monitoring to claim filing to denial appeals — we run the entire late delivery refund process on your behalf, every billing cycle, automatically.
Connect Your Carrier Accounts (Read-Only)
We connect to your UPS, FedEx, DHL, and other carrier accounts via secure, read-only API access. Setup takes under 15 minutes and never disrupts your shipping operations.
Automated Tracking & Delay Detection
Our system monitors every shipment in real time, comparing actual delivery scans against guaranteed delivery commitments. Every late delivery is flagged and queued for claim filing — instantly.
We File Claims Within the 15-Day Window
Eligible claims are submitted automatically with full documentation — tracking records, delivery scans, invoice references — before the deadline, every time. No manual work required from your team.
We Appeal Unfair Denials
Carriers deny a significant percentage of valid claims. Our specialists review every denial, identify grounds for appeal, and re-file — recovering refunds that most businesses accept as final losses.
Refunds Hit Your Account. You Pay Us a Percentage.
Carrier credits appear directly on your next invoice, or as direct payments where applicable. You pay us only a percentage of what we actually recover — zero upfront, zero risk.
How Much Are Late Deliveries
Costing Your Business?
Industry data shows 1–5% of all parcel shipments arrive late. Use the estimator to see your potential annual recovery.
Know Your Rights with Every Carrier
Each carrier has different rules, deadlines, and eligible services. Here’s exactly what you’re entitled to — and the window you have to claim it.
UPS Money Back Guarantee
UPS offers a Money Back Guarantee on most domestic and international service levels. When UPS fails to deliver by the guaranteed time, you’re entitled to a full refund of transportation charges — but you must file within 15 days of the invoice date.
Claims can be filed online through the UPS Billing Center, by phone, or through an authorized third party like DRS. UPS denies claims using broad exception language — our specialists know which denials are worth appealing and how to do it successfully.
Eligible UPS Services
FedEx Money-Back Guarantee
FedEx’s Money-Back Guarantee entitles shippers to a full refund if a package is delivered even one minute late. The claim must be submitted within 15 calendar days of the invoice date. FedEx has tightened its exception criteria post-COVID — making professional claim management even more important.
FedEx accepts claims through its online Billing Online portal or through authorized third parties. Denial appeals require specific documentation and knowledge of FedEx’s internal escalation process — both areas where DRS specializes.
Eligible FedEx Services
DHL Express Service Guarantee
DHL Express offers a Money-Back Guarantee on most Express services, with a 30-day filing window from the delivery date. DHL’s process requires claims to be submitted through DHL’s customer portal or by contacting your account manager — with detailed shipment documentation.
DHL’s exception policies differ significantly from UPS and FedEx, particularly for international lanes. Our team tracks DHL’s evolving policies to ensure every eligible claim is identified and filed correctly.
Eligible DHL Services
USPS Service Commitments
USPS Priority Mail Express is the only USPS service with a money-back guarantee — and only under specific conditions. Other Priority Mail services carry delivery commitments but not guaranteed refunds. USPS claims have a 60-day window and require filing through USPS’s Click-N-Ship or Postal Service portal.
While USPS refund opportunities are narrower than private carriers, postage overpayments, incorrect cubic pricing, and insurance discrepancies often yield significant recoveries for high-volume USPS shippers.
USPS Recovery Opportunities
Every Late Delivery Scenario.
Every Eligible Refund.
We don’t just catch the obvious cases. Our system identifies every qualifying situation — including edge cases that most shippers and even some auditors miss.
Guaranteed Delivery Missed by Minutes
Even one minute past the committed delivery time qualifies for a full refund under UPS and FedEx policies. Our system captures these precisely using carrier scan data.
Delivered to Wrong Location
Packages delivered to a neighbor, leasing office, or alternate address after the guaranteed window are eligible for refunds — even if eventually received by the consignee.
“Delivery Attempt” With No Attempt Made
Carriers sometimes scan packages as “delivery attempted” without actually attempting delivery. We identify these fraudulent scans and file refund claims for the guaranteed service failure.
Disputed Weather & Exception Claims
Carriers routinely apply weather or operational exceptions to delay refunds. We review every exception claim and appeal those where the delivery route was unaffected or the exception is overly broad.
Rescheduled or Held Deliveries
When carriers reschedule deliveries at their discretion — without shipper request — the original guaranteed delivery commitment still applies and refunds are due.
Denied Claims That Should Have Been Approved
A significant percentage of legitimate claims are denied on the first submission. We appeal every wrongful denial using internal carrier escalation processes our specialists know well.
What Happens After a Late Delivery
Understanding the exact window is critical. Here’s what the clock looks like — and why most businesses never file in time.
Real Recoveries. Real Businesses.
Every dollar below was owed to our clients for late deliveries — they just needed someone to go get it.
Regional Manufacturer — UPS/FedEx
12-month parcel audit capturing late-delivery refunds across 38,000+ shipments. The client had filed zero claims prior to engaging DRS.
Industrial Distributor — FedEx Express
Six-month recovery across FedEx overnight and 2-day services. 73% of eligible claims had been denied on first submission — all successfully appealed by DRS.
Healthcare Supplier — Multi-Carrier
Time-sensitive pharmaceutical deliveries across UPS and DHL. Late delivery refunds recovered alongside DIM weight and accessorial overcharges.
E-Commerce Brand — UPS Ground
Ground service guaranteed delivery commitments missed across multiple zones. Most claims involved the “delivery attempted” scanning issue DRS specializes in disputing.
Shopify Seller — USPS + FedEx
Even for smaller shippers, late delivery refunds add up. Priority Mail Express failures combined with FedEx 2-Day misses delivered significant savings over 8 months.
Technology Distributor — FedEx Priority
High-value B2B shipments on FedEx Priority Overnight and International Priority lanes. DRS recovered 100% of eligible late delivery refunds for a full year — ongoing.
Why Companies Trust DRS
for Late Delivery Recovery
There are firms that do carrier audits. And then there’s DRS — built specifically to maximize late delivery refund recovery at every level of shipping volume.
Fully Automated, Every Cycle
Our systems monitor your shipments continuously and file claims automatically — no weekly check-ins, no spreadsheets, no manual work from your team.
Nothing Gets Through Unchecked
Every shipment, every invoice, every scan — we compare actual delivery times against guaranteed commitments automatically, catching cases that manual review would miss.
We Appeal — Not Just File
First-filing recovery is only part of the picture. We appeal unfair denials using carrier-specific escalation procedures, recovering refunds most businesses accept as lost.
100% Performance-Based
No upfront fees, no retainers, no monthly subscriptions. We earn a percentage of what we recover — nothing if we recover nothing. Zero financial risk to you.
Live Recovery Dashboard
Log in anytime to see every claim filed, every refund approved, every denial appealed — with full shipment-level detail and running recovery totals.
Carrier Relationships Intact
We file only legitimate, documented claims within carrier policies — protecting your account status, negotiated rates, and service relationships at all times.
What Businesses Say About
DRS Late Delivery Recovery
“I was skeptical at first — but within 6 weeks, we had $47,000 credited back from FedEx. Their audit found late delivery claims going back over a year that we had completely forfeited. I had no idea we were owed that money.”
“We ship thousands of packages a week with UPS. DRS connected to our account and within a month we were seeing credits we had never seen before. The whole process was completely hands-off for us.”
“What surprised me most was how many of our claims had been denied and DRS went back and appealed them successfully. We thought those were just gone. They weren’t — and DRS got them back.”
Your Questions Answered
Everything you need to know about late delivery refund recovery before getting started with DRS.
Every Day You Wait,
More Claims Expire.
Start recovering late delivery refunds today — 100% performance-based, zero upfront cost, and your first credits can arrive within weeks.
No contracts. No retainers. You pay only when we recover money for you.
You May Also Be Owed Money For…
Late delivery refunds are just one piece of the picture. Most clients recover additional funds through these complementary services.
