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We audit your carrier invoices and marketplace accounts to identify money you’ve already been overcharged — then we file claims to get it back on your behalf.

This includes late delivery refunds from UPS and FedEx, DIM weight billing errors, residential surcharges applied to commercial addresses, Amazon FBA inventory losses, contract discount non-compliance, and much more. We handle the entire process from audit through collection.

If your business ships parcels or sells on a marketplace, you almost certainly have recoverable funds — regardless of your size. We work with businesses spending as little as $5,000/month on parcel shipping, and Amazon sellers generating as little as $10,000/month in revenue.

We serve businesses across every industry: e-commerce brands, manufacturers, healthcare companies, distributors, technology firms, food & beverage companies, and solo entrepreneurs. Billing errors don’t discriminate by company size.

Almost certainly yes. In fact, businesses that have never been audited often have the largest recoveries, because overcharges have been accumulating undetected for months or years.

Industry research consistently shows that 3–8% of parcel spend contains billing errors, and Amazon FBA sellers leave an average of 1–3% of revenue on the table through unclaimed reimbursements. A first-time audit almost always produces a meaningful recovery.

No. We do not require long-term contracts. You can engage us for a one-time audit or on an ongoing monthly basis — the choice is yours. We recommend ongoing monitoring because certain claims (especially late delivery refunds) must be filed within tight windows and can’t be recaptured retroactively, but we leave that decision entirely to you.

There are three key differences:

• Specialization: This is all we do. We’ve developed proprietary audit tools and carrier-specific expertise that a generalist consultant or internal team can’t match.
• Speed: Our engine processes thousands of shipments in hours, not weeks. Most DIY or consultant-led audits take months and only scratch the surface.
• Risk: We work on a pure performance basis. An internal team costs salaries regardless of results. A traditional consultant may charge hourly. We only earn when you do.

For parcel carriers, we audit UPS, FedEx, and USPS across all domestic service types, as well as international services and LTL/FTL freight carriers.

For marketplaces, we recover from Amazon FBA/FBM, Walmart Marketplace, eBay, Shopify, Etsy, Target Plus, Wayfair, Chewy, and Home Depot Marketplace, among others. If you sell on or ship through a platform not listed here, contact us — we likely cover it or can evaluate it for you.

Submit our free claim review form at the bottom of this page, email us at info@directrecoverysolutions.com, or call (800) 555-0199. We’ll reach out within one business day to ask a few brief questions about your shipping and marketplace activity, then walk you through exactly what we can recover and how much it’s likely worth.

The initial consultation is completely free and there’s no obligation to proceed.

We charge nothing upfront. Our fee is a percentage of the money we actually recover for you — typically ranging from 25% to 40% depending on the service type, claim complexity, and volume of recovery.

No. There are no setup fees, no monthly retainers, no minimum commitments, and no charges of any kind unless we recover money on your behalf. Our business model is 100% aligned with yours — we only get paid when you get paid.

Absolutely not. If we complete an audit and determine that there’s nothing recoverable — or if the amounts are too small to be worth pursuing — you owe us nothing. Zero. We absorb the cost of the audit ourselves.

In practice, this scenario is extremely rare. The vast majority of businesses we audit have meaningful recoverable amounts, often more than they expected.

Our fee is calculated as an agreed percentage of the gross amount credited or paid to you by the carrier or marketplace. We provide you with a complete recovery report itemizing every claim filed and every dollar recovered, so the calculation is fully transparent.

Your fee percentage is agreed upon before we begin work and documented in our engagement letter. There are no surprises.

We invoice after recoveries have been confirmed and credited to your account. For ongoing clients, we typically invoice monthly based on the prior month’s confirmed recoveries. You never pay before you’ve received the money we’ve recovered for you.

Our fees are generally deductible as a business expense under the category of professional services or cost recovery fees. However, every business’s tax situation is different. We recommend confirming with your accountant or tax advisor to ensure proper treatment for your specific circumstances.

The most common and highest-value errors we recover include:

• Late delivery refunds — Service guarantee failures on UPS and FedEx guaranteed services (3–8% of shipments)
• DIM weight miscalculations — Packages billed at an inflated dimensional weight (2–5% of shipments)
• Residential surcharges — Applied to commercial or business addresses
• Contract non-compliance — Negotiated discounts not applied correctly or at all
• Duplicate billing — Same shipment charged more than once
• Address correction fees — Applied to correctly addressed packages
• Incorrect surcharges — Fuel, delivery area, peak surcharges at wrong rates or applied outside eligible periods

No. We operate strictly within each carrier’s published policies and terms of service. Refund claims are a standard, documented part of carrier operations — they process thousands of them every day.

There is no risk to your carrier relationship, service levels, or account standing. Carriers expect legitimate claims to be filed; they are not “black marks” on your account in any way.

It depends on the error type:

• Late delivery refunds: Must be filed within 15 days of ship date — these require ongoing monitoring and cannot be recovered retroactively
• Billing errors (DIM weight, surcharges, duplicates): Can typically be reviewed and claimed 6–12 months back
• Contract compliance shortfalls: Can often be recovered 12–18 months back depending on the carrier and contract terms

We always audit the maximum lookback window allowed by each carrier for each claim type.

We typically need one of the following:

• 3–6 months of carrier invoices downloaded from your carrier portal (PDF or CSV format)
• Read-only API credentials or portal access to your UPS, FedEx, or USPS account

Setup takes under 15 minutes and does not require any changes to your existing carrier relationships, shipping operations, or how your team works day to day.

No. Our audit and recovery service is completely independent of your carrier setup. You continue shipping exactly as you do today. We simply review your invoices in the background and recover money you’re already owed. No disruption to your operations whatsoever.

UPS and FedEx both offer service guarantees on their express and many ground services — if a package doesn’t arrive by the committed delivery time, you’re entitled to a full refund of the shipping charges paid for that package.

The catch: claims must be filed within 15 days of the ship date. After that, the refund is forfeited forever. Our system monitors your shipments in real time, automatically identifies every eligible late delivery, and files claims before the window closes — no manual work required from your team.

Most carrier refunds are issued as credits applied directly to your carrier account, which offset future invoices. Some billing error corrections may result in direct payment, depending on the carrier and claim type.

For contract compliance recoveries, the resolution may involve a retroactive credit, a rate adjustment going forward, or a combination of both. We’ll walk you through exactly what to expect for each claim type before we file.

Amazon regularly loses, damages, or miscounts inventory — and doesn’t automatically reimburse sellers when this happens. We file reimbursement claims for:

• Lost inbound shipments (items sent to Amazon that never arrive in their system)
• Lost inventory within Amazon’s fulfillment network
• Damaged inventory (at Amazon’s warehouse or during fulfillment)
• Incorrect FBA fee charges (overcharged storage, fulfillment, referral fees)
• Customer returns not restocked or not reimbursed
• Destroyed inventory without authorization or proper notice
• Weight and dimension discrepancies resulting in overcharged fees

Amazon’s reimbursement policy generally allows claims to be filed up to 18 months back for most inventory discrepancy types. Some fee discrepancies may have shorter windows. We always audit the maximum allowable lookback period for each claim type and file before deadlines expire.

No. All reimbursement claims we file are fully documented, supported by Amazon’s own data, and filed through Amazon’s official Seller Central case management system — strictly in accordance with Amazon’s policies.

We never use aggressive, exploitative, or policy-violating tactics. Your account health, seller rating, and relationship with Amazon are never compromised by our work.

We request user-level access to your Seller Central account with the minimum permissions required to pull reports and file cases. You add us as an authorized user, which keeps your primary account credentials fully in your control.

We never request or require your Amazon login credentials directly. Access can be revoked by you at any time with one click.

Yes. We recover from Walmart Marketplace for return processing shortfalls, incorrect fee deductions, chargeback disputes, and inventory discrepancies. The process is similar to Amazon recovery — we audit your account history, identify discrepancies, and file claims through Walmart’s Seller Center.

Yes, and we recommend it. Most multi-channel sellers have recoverable funds spread across several platforms simultaneously. We can audit your Amazon, Walmart, carrier invoices, and other platforms as part of a single engagement — giving you a comprehensive recovery across your entire business, managed by one dedicated account team.

Initial setup takes approximately 15 minutes — providing us with invoice files or account access credentials. After that, we handle everything. Your team does not need to be involved in the audit, claim preparation, submission, follow-up, or collection process.

We do provide regular recovery updates and reports, but reviewing those is entirely optional. Most clients choose to receive a monthly summary and let us manage everything in between.

A member of our team will reach out within one business day (typically within a few hours during business hours). We’ll ask a few brief questions about your shipping volume, carriers, and marketplace activity to determine the best audit scope for your situation.

We’ll then provide you with an estimated recovery range and walk you through the next steps — with no obligation to proceed.

Every client is assigned a dedicated account manager who provides regular updates via your preferred communication method (email, phone, or scheduled calls). You’ll also have access to our live recovery dashboard, which shows all claims filed, claims approved, and total amounts recovered in real time.

Yes. Because we don’t require long-term contracts, you can pause or end the service at any time with reasonable notice. You remain responsible for our fee on any recoveries already filed or in-process at the time of termination, but there are no penalties or cancellation fees.

A one-time audit can recover historical overcharges, but billing errors don’t stop happening after you’ve been audited once. Every new shipment cycle introduces new potential errors — and late delivery claims expire in 15 days, so they simply can’t be captured retroactively.

Our ongoing monitoring program catches and files claims continuously, every billing cycle, so your recovery is maximized month after month — not just for the first engagement.

In most cases, yes. We can work directly from carrier invoices or carrier portal access, which means we don’t need to integrate with your existing shipping software. For larger clients using a TMS (Transportation Management System) or ERP, we can often pull data directly from that system — reducing the setup time even further. Ask your account manager about your specific software.

All client data is handled with strict confidentiality. We use encrypted connections for all data transfers, store invoice data in secured, access-controlled environments, and never share or sell client information to third parties under any circumstances.

We sign a Non-Disclosure Agreement (NDA) with every client prior to receiving any account information or invoice data. Our data handling practices comply with applicable privacy regulations.

We prefer not to, and in most cases don’t need to. For carrier audits, we typically work from invoice files you download and share with us, or through API credentials that grant read-only access without exposing your primary login details.

For marketplace access (e.g. Amazon Seller Central), we request authorized user access with minimum required permissions — which keeps your primary credentials fully in your control and allows you to revoke access at any time.

Upon termination of the engagement, we securely delete all client invoice data, account credentials, and associated files from our systems within 30 days, unless a longer retention period is required by applicable law or agreed upon in writing for ongoing claim management purposes.

Yes, always. A mutual Non-Disclosure Agreement is part of our standard engagement process and is executed before we receive any invoice data, account access, or business information. We take confidentiality seriously and enforce it contractually at every client engagement.

Recovery varies significantly by business type, shipping volume, carrier mix, and how long overcharges have been accumulating. As a general benchmark:

• Parcel shippers: Typically recover 4–12% of annual carrier spend
• Amazon FBA sellers: Typically recover 1–3% of annual revenue in reimbursements
• LTL/FTL freight shippers: Typically recover 2–6% of freight spend
• Multi-platform sellers: Often see the highest total recoveries due to compounding errors across channels

Our free claim review provides a personalized estimate based on your actual data.

For most parcel carrier audits, clients see their first credits applied to their carrier account within 2 to 4 weeks of completing onboarding. For Amazon FBA reimbursements, the typical timeline is 3 to 6 weeks due to Amazon’s case review process.

More complex claims — such as contract compliance recoveries, multi-year audits, or customs duty drawback — may take 6 to 12 weeks to fully process and pay out.

We don’t guarantee specific dollar amounts — that would depend on what’s actually in your invoices, which we can only determine after an audit. What we do guarantee is that we will find and file every legitimate, recoverable claim on your behalf, and that you pay nothing if we recover nothing.

After an initial review of your data, we can provide a realistic estimated recovery range based on your shipping profile and our experience with similar businesses.

For ongoing clients, recoveries continue indefinitely because billing errors occur on a continuous basis with every new shipping cycle. Late delivery refunds, DIM weight errors, residential surcharge misapplications, and Amazon inventory discrepancies all happen regularly — not just once.

In fact, some clients see their recoveries grow over time as we identify systemic issues (like contract non-compliance) and resolve them, while simultaneously capturing new errors from current invoices. Recovery is ongoing, not a one-time event.