E-Commerce & Marketplace
Reimbursement Recovery
Amazon, Walmart, eBay, and other marketplaces owe your business thousands — possibly tens of thousands — in unclaimed reimbursements right now. Lost inventory, damaged goods, overcharged fees, and return discrepancies accumulate silently. We find them, file for them, and get them back.
Marketplaces Owe Sellers
Billions Every Year —
And Most Never Collect
Amazon’s fulfillment network processes hundreds of millions of inventory movements every year. With that volume, errors are statistically inevitable — units go missing during receiving, get damaged in storage, are incorrectly disposed of, or are miscounted during returns processing. Amazon’s own reimbursement policies acknowledge this, and sellers are entitled to compensation.
The problem is the process. Filing reimbursement claims requires cross-referencing inventory reports, shipment records, settlement data, and return logs — across potentially hundreds of ASINs, multiple FBA warehouses, and dozens of claim types. Each claim type has its own eligibility window. Most expire in 18 months. Many sellers don’t even know what they’re owed.
“Studies estimate that the average active Amazon FBA seller is owed between $1,000 and $5,000 in unrecovered reimbursements at any given time — and high-volume sellers routinely have $50,000+ sitting unclaimed.”
Walmart Marketplace, eBay, and other platforms have similar issues — incorrect fee deductions, return processing errors, and chargeback disputes that go unresolved because sellers lack the time or expertise to pursue them.
We Recover Across Every
Major Marketplace
Select a platform below to see exactly what we recover and how.
Amazon FBA & FBM Reimbursement
Amazon FBA is the largest and most complex reimbursement opportunity for e-commerce sellers. Amazon’s fulfillment centers handle millions of items daily — and their own policies acknowledge that losses, damages, and errors occur. They are obligated to reimburse sellers for these, but only when a claim is properly filed within the eligibility window.
Lost Inbound Inventory
Units shipped to Amazon warehouses that were never received or checked in. Amazon must reimburse the full inventory value.
⏱ Up to 18 monthsDamaged Inventory in Warehouse
Items damaged during storage, picking, packing, or shipment preparation in Amazon’s fulfillment centers.
⏱ Up to 18 monthsCustomer Return Discrepancies
Items customers returned that were never restocked, were returned in worse condition than claimed, or never made it back to inventory.
⏱ Up to 18 monthsUnauthorized Inventory Disposal
Units disposed of or destroyed by Amazon without proper seller authorization or adequate reimbursement.
⏱ Up to 18 monthsFBA Fee Overcharges
Fulfillment and storage fees charged based on incorrect weight or dimension measurements.
⏱ Up to 18 monthsReferral & Category Fee Errors
Fees charged at the wrong category rate or above the agreed fee schedule in your selling agreement.
⏱ Up to 6 months
Walmart Marketplace Reimbursement
Walmart Marketplace has grown rapidly — and with that growth has come increasing billing complexity. Sellers frequently encounter incorrect fee deductions, returns processing errors, chargeback disputes, and settlement discrepancies.
Incorrect Fee Deductions
Referral fees, fulfillment fees (WFS), and return processing fees charged above the applicable rate.
⏱ Up to 12 monthsReturns Processing Errors
Customer returns not credited to your account, or items returned in a different condition than reported.
⏱ Up to 12 monthsChargeback & Dispute Recovery
Chargebacks applied without valid basis, or disputes resolved incorrectly against the seller.
⏱ Up to 6 monthsSettlement & Payment Shortfalls
Discrepancies between your expected payout and the actual settlement amount.
⏱ Up to 12 months
eBay Seller Reimbursement
eBay sellers frequently encounter incorrectly applied final value fees, managed payments discrepancies, return fund shortfalls, and promoted listings billing errors.
Final Value Fee Overcharges
Fees charged at an incorrect category rate or calculated on a higher sale value than the actual transaction amount.
⏱ Up to 6 monthsManaged Payments Discrepancies
Errors in eBay’s managed payments system resulting in incorrect payouts or missing funds.
⏱ Up to 6 monthsReturn & Refund Shortfalls
Situations where eBay funded a buyer’s return but failed to properly credit your account.
⏱ Up to 6 months
Shopify Seller Reimbursement
For Shopify merchants using third-party fulfillment or carrier integrations, billing discrepancies arise from fulfillment partner errors, carrier overcharges, and payment gateway fee miscalculations.
Shopify Shipping Carrier Overcharges
Incorrect rates, DIM weight errors, and surcharge misapplications on labels purchased through Shopify Shipping.
⏱ Up to 12 months3PL Fulfillment Errors
Billing discrepancies from third-party logistics partners — incorrect storage fees and pick-and-pack overcharges.
⏱ Up to 12 monthsPayment Gateway Fee Errors
Transaction fees charged at incorrect rates under your payment agreement.
⏱ Up to 6 months
Additional Marketplace Platforms
We also audit and recover across a wide range of other marketplace and fulfillment platforms where billing errors, fee discrepancies, and reimbursement opportunities exist.
Target Plus
Fee overcharges, return handling errors, and settlement discrepancies on Target’s invite-only marketplace.
⏱ Up to 12 monthsWayfair & Home Depot Marketplace
Returns processing errors, freight allowance discrepancies, and incorrect commission deductions.
⏱ Up to 12 monthsChewy
Vendor deductions, chargeback disputes, and incorrect promotional deductions on Chewy’s vendor program.
⏱ Up to 12 monthsEtsy
Listing fee errors, transaction fee overcharges, and payment processing discrepancies on the Etsy platform.
⏱ Up to 6 monthsEvery Category of
Reimbursement We Pursue
A comprehensive look at every type of marketplace reimbursement claim we identify and file on your behalf.
Lost Inbound Inventory
Shipments sent to Amazon that were checked in short or never received. We reconcile every inbound shipment against your shipping plan and file for each missing unit.
Warehouse Damaged Inventory
Items damaged in Amazon’s facilities during storage, picking, or packing. Amazon is responsible for damage that occurs while your inventory is under their care.
Customer Return Discrepancies
Returned items that never reached your inventory, were returned damaged beyond what the customer claimed, or were incorrectly processed by Amazon’s returns team.
Unauthorized Disposal
Inventory destroyed or disposed of by Amazon without explicit seller authorization, or for which inadequate reimbursement was provided.
FBA Fee Weight & Dimension Errors
Fulfillment fees calculated using incorrect product weight or dimensions — resulting in higher fees than the actual product size warrants.
Referral Fee Category Errors
Referral fees charged at a category rate higher than the product’s correct classification — common for products that span multiple categories.
FBM Seller-Fulfilled Returns
Buyer claims refunds on seller-fulfilled orders where the item was not actually returned, or returned items are materially different from what was sent.
Inventory Reconciliation Shortfalls
Discrepancies between your expected inventory count and Amazon’s reported inventory — units that exist in your records but not in Amazon’s system.
WFS Fee Overcharges
Walmart Fulfillment Services fees calculated at incorrect rates or applied to items that don’t qualify for the charged fee tier.
Chargeback Disputes
Chargebacks applied to your account without valid documentation or applied above the contractual chargeback limits in your seller agreement.
Final Value & Listing Fee Errors
Fees calculated on incorrect values, at wrong category rates, or applied to transactions that were subsequently cancelled and refunded.
3PL Fulfillment Billing Errors
Overcharges from third-party logistics partners on storage, pick-and-pack, receiving, and returns handling across all your fulfillment relationships.
How We Find and
Recover What You’re Owed
A detailed look at our methodology — from initial access to confirmed reimbursement credits in your seller account.
Read-Only Account Connection
We connect using read-only API credentials. We can never make changes to your listings, pricing, or account settings — only view data needed for the audit.
Full Inventory & Transaction Reconciliation
We reconcile your inventory records against Amazon’s warehouse receipts, settlement reports, return reports, and adjustment logs — SKU by SKU, ASIN by ASIN.
Fee Validation Against Published Rates
Every fee charged is compared against the applicable rate card for your product category. Overcharges are flagged and verified by our human experts before any claim is opened.
Claim Case Opening & Documentation
We open reimbursement cases directly within Seller Central with full supporting documentation including transaction ID, discrepancy amount, and policy basis.
Case Follow-Up & Escalation
We monitor every open case and respond to requests for additional information. Cases closed without resolution are reviewed for escalation.
Reimbursement Confirmation & Ongoing Monitoring
Once credits appear in your account, we reconcile and confirm every recovery. Ongoing monitoring continues automatically each settlement cycle.
The Real Reasons
Money Stays Unclaimed
It’s not because sellers don’t care about the money. It’s because the systems involved are deliberately complex, the windows are short, and the process of identifying every eligible claim requires tools and expertise that most businesses simply don’t have in-house.
Here are the six most common reasons sellers leave tens of thousands of dollars on the table — and how DRS solves each one.
We Solve All of These →Eligibility Windows Expire
Amazon’s 18-month window sounds long — but without active monitoring, it passes quickly. We track every eligible event from Day 1 and file before any window closes.
Data Is Too Complex to Cross-Reference Manually
Reconciling inventory reports, settlement data, and return logs across hundreds of SKUs and multiple fulfillment centers requires dedicated tools — not spreadsheets.
Sellers Don’t Know What They’re Owed
Amazon doesn’t send you a list of your unclaimed reimbursements. You have to know what to look for, where to find it, and how to file — which is exactly what we do.
Cases Get Denied and Abandoned
Marketplace case management often produces incorrect denials. Without knowing the appeals process, most sellers accept the denial. We push back until every valid claim is resolved.
No Bandwidth to Monitor Continuously
New discrepancies arise every settlement cycle. Without ongoing monitoring, they go unnoticed. We monitor automatically — every cycle, every platform, indefinitely.
No Expertise in Claim Policy Details
Each claim type has specific eligibility criteria, documentation requirements, and policy nuances. Our specialists know every one.
Know Your Windows —
Before They Close
Every claim type has a strict eligibility window. Once it closes, the reimbursement is forfeited permanently. This table summarizes the key deadlines we manage on your behalf.
| Claim Type | Platform | Eligibility Window | Avg. Claim Value | Complexity |
|---|---|---|---|---|
| Lost Inbound Inventory | Amazon FBA | 18 months | $15–$500 per unit | Low |
| Warehouse Damaged Inventory | Amazon FBA | 18 months | $10–$300 per unit | Low |
| Customer Return Discrepancies | Amazon FBA | 18 months | $20–$200 per unit | Medium |
| Unauthorized Disposal | Amazon FBA | 18 months | Full inventory value | Medium |
| FBA Fee Overcharges | Amazon FBA | 18 months | $0.10–$5 per shipment | Low |
| Referral Fee Category Errors | Amazon | 6 months | 1–8% of sale price | Medium |
| Inventory Reconciliation | Amazon FBA | 18 months | $500–$50,000+ | High |
| WFS Fee Overcharges | Walmart | 12 months | Varies by volume | Medium |
| Returns Processing Errors | Walmart | 12 months | $10–$500 per case | Medium |
| Chargeback Disputes | Walmart / eBay | 6 months | Full transaction value | High |
| Final Value Fee Errors | eBay / Etsy | 6 months | Varies per transaction | Low |
| 3PL Fulfillment Billing Errors | All Platforms | 12 months | Varies by contract | High |
Real Recoveries From
Real Marketplace Sellers
Every number below represents money our clients were already owed — that they would never have recovered without an active audit and claims process.
Multi-Account Amazon FBA Audit
14 months of inventory discrepancies, lost inbound shipments, unauthorized disposals, and FBA fee overcharges across 3 seller accounts and 420+ active ASINs.
Walmart Returns & Fee Audit
18 months of returns processing errors, incorrect WFS fee deductions, and chargeback disputes recovered from Walmart’s seller portal.
Inventory Reconciliation & Returns
High-return-rate apparel category created massive discrepancies in return processing. Full reconciliation of 18 months of return data identified 2,400+ units owed.
FBA Fee Overcharge Recovery
Electronics with incorrect dimensional measurements in Amazon’s system were being charged at higher fulfillment fee tiers. Dimension corrections and fee refunds recovered over $41K.
Final Value Fee Category Errors
Collectibles incorrectly categorized resulted in final value fees charged at 2–3x the correct rate. 6 months of fee history reviewed and refunded.
Combined FBA + 3PL Audit
Mixed fulfillment strategy created discrepancies across both Amazon FBA and a third-party 3PL. Audit covered both channels simultaneously in a single engagement.
DRS vs. Other Reimbursement Options
Not all reimbursement services are equal. Here’s how Direct Recovery Solutions compares to the alternatives.
| Factor | ✦ Direct Recovery Solutions | DIY / Manual Filing | Automated SaaS Tools | No Action Taken |
|---|---|---|---|---|
| Upfront Cost | $0 — performance only | $0 but significant time | Monthly subscription fee | $0 |
| Claim Coverage | All claim types, all platforms | Limited to what you know | Template-based, misses nuance | None |
| Human Expert Review | Every claim reviewed by specialist | Yes — you do it | Automated only — no human review | None |
| Denial Appeals | Full appeals process managed | Time-consuming, often abandoned | Limited or none | None |
| Lookback Coverage | Maximum window — all claim types | Usually recent months only | Varies, often limited | $0 recovered |
| Ongoing Monitoring | Automatic — every settlement cycle | Only if you remember | Yes — automated | None |
| Approval Rate | 94% — fully documented claims | Low — incomplete documentation | Medium — generic submissions | 0% |
| Account Risk | Zero — within all platform policies | Risk if filed incorrectly | Some tools violate ToS | Zero |
From Amazon Sellers
Who’ve Recovered With DRS
“I knew Amazon owed me money but had no idea it was this much. DRS went back 14 months and recovered $187,000 across my three accounts. The process was completely hands-off for me — they handled everything.”
“I had tried two other reimbursement services before DRS. The difference is their human review — they caught claim types the automated tools completely missed, and they pushed back when Amazon denied cases that should have been approved.”
“My electronics listings had wrong dimensions in Amazon’s system for over a year — I had no idea. DRS caught it, filed for fee corrections, and recovered $41,000 in overcharged FBA fees. They’re still monitoring for new issues every month.”
Start My Free Reimbursement Audit
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Amazon Owes You Money Right Now.
Let Us Prove It.
Start with a free reimbursement audit estimate. In 24 hours, you’ll have a clear picture of what’s waiting to be recovered — at zero cost and zero risk.
No upfront cost · Performance fees only · Results in 2–4 weeks · 94% approval rate