Recovery Services That Put Money Back in Your Business
From Amazon FBA reimbursements to freight overcharge recovery, we offer a full suite of audit and claims services — all on a 100% performance basis. You only pay when we deliver results.
Amazon, Walmart, and other marketplaces process millions of inventory movements daily — and errors happen constantly. Lost units, damaged goods, miscounted stock, and overcharged fees go unreimbursed unless someone actively files a claim. Most sellers leave tens of thousands of dollars on the table every year simply because they don’t have the time or tools to track every discrepancy.
What We Recover For You
Lost inbound and outbound FBA inventory — units Amazon lost during receiving or storage
Damaged inventory — products damaged in Amazon or Walmart fulfillment centers
Customer return discrepancies — items customers returned that were never put back in your inventory
Overcharged FBA fulfillment and storage fees — incorrect weight or dimension measurements
Incorrect referral and category fees — charges that exceeded your agreed-upon fee structure
Reimbursements for destroyed inventory — units Amazon disposed of without authorization
UPS, FedEx, and USPS invoices are notoriously complex — often containing hundreds of line items per billing cycle. Industry research consistently finds that 2–5% of all parcel charges contain billing errors. For businesses spending $50,000/month or more on shipping, that’s $1,000 to $2,500 in recoverable overcharges every single month. We catch them all.
What We Audit & Recover
Incorrect DIM (dimensional) weight calculations — one of the most common and costly errors
Duplicate billing — the same shipment billed more than once
Residential surcharges applied to commercial delivery addresses
Address correction fees charged when no correction was needed
Invalid or incorrect fuel surcharge rates applied to shipments
Billing errors on voided or cancelled shipments
Zone discrepancies — shipments billed at the wrong delivery zone
Service type misclassifications — billed at a higher service level than shipped
How We Handle It
1
Invoice Ingestion
We connect to your carrier portals or process your invoice files — covering UPS, FedEx, and USPS in one engagement.
2
Automated Line-Item Audit
Every charge is validated against carrier rate cards, zone tables, DIM factors, and your specific contracted rates.
3
Human Expert Review
Our specialists review flagged discrepancies and prepare documented claim packages for each carrier.
4
Filing & Follow-Up
We submit all claims and manage carrier correspondence until every approved refund is credited to your account.
UPS and FedEx both offer a money-back guarantee on their express and time-definite services — if your package doesn’t arrive by the guaranteed time, you’re entitled to a full refund of the shipping charges. The catch: claims must be filed within 15 calendar days of the shipment date. Most businesses simply don’t have the bandwidth to file every eligible claim before the window closes. We automate the entire process.
⚠️
Critical Deadline: UPS and FedEx guarantee refund claims must be filed within 15 calendar days of the ship date. After that, the claim is permanently forfeited — even if the delivery was late.
Services Covered by the Money-Back Guarantee
UPS Next Day Air, 2nd Day Air, and 3 Day Select
FedEx Priority Overnight, Standard Overnight, and 2Day
FedEx Express Saver and FedEx Ground (where guaranteed)
UPS Ground (where a guaranteed delivery date was provided)
International express services where on-time guarantees apply
Freight billing is among the most error-prone areas in logistics. LTL (Less-Than-Truckload) shipments in particular are susceptible to freight class misclassification, incorrect weight, reclassification charges, and a wide variety of accessorial fees that are either incorrectly applied or outright duplicated. Studies show up to 6% of all freight invoices contain billable errors — and most go undetected indefinitely.
What We Audit & Recover
Freight class misclassifications — the single largest source of LTL overcharges
Incorrect weight billing — carrier weight reweigh charges that exceed actual weight
Duplicate invoice charges — the same shipment billed more than once
Accessorial fees billed but not performed (liftgate, inside delivery, residential)
Fuel surcharge rate errors — incorrect base rate or surcharge table applied
Tariff and rate discrepancy — billed rate doesn’t match contracted or filed rate
Transit time failures on guaranteed freight services
International freight: customs, documentation, and fuel surcharge errors
When a carrier loses or damages your shipment, you’re entitled to compensation — but the claims process is deliberately tedious. Carriers require precise documentation, strict submission timelines, and persistent follow-up. Many businesses abandon claims mid-process or fail to provide sufficient evidence, forfeiting their rightful recovery. We manage the entire lifecycle from first report to final payment.
We Handle Every Step of the Claims Process
Lost parcel claims — packages that were never delivered and cannot be located
Visible damage claims — packages delivered with documented external damage
Concealed damage claims — damage discovered after delivery, within the carrier’s reporting window
Shortage claims — delivered packages missing items compared to the manifest
Declared value claims — for shipments with declared value above standard carrier liability limits
Freight carrier cargo claims under the Carmack Amendment (US interstate freight)
International cargo claims under applicable treaties and insurance policies
Our Full-Lifecycle Claims Management
1
Documentation Assembly
We gather proof of value, proof of shipment, delivery evidence, and damage photos needed to build a strong claim.
2
Timely Claim Filing
We file all claims within carrier-required deadlines — typically 9 months for loss, 60 days for visible damage.
3
Carrier Negotiation
We respond to carrier counteroffers, denials, and requests for additional information to maximize your settlement.
4
Settlement & Collection
We track and confirm payment of every approved claim and report results directly to you.
You negotiated hard for your carrier discounts and contract terms — but are they actually being applied? Carrier billing systems are complex and don’t always correctly honor contracted rates, minimum charge provisions, or accessorial agreements. Over months or years, the gap between what you negotiated and what you actually pay can represent a significant percentage of your total shipping spend.
What a Contract Compliance Audit Covers
Base rate and discount verification — confirming your negotiated discounts are applied to every shipment
Minimum charge compliance — ensuring minimum charges align with your contract specifications
Accessorial cap and waiver enforcement — verifying capped or waived fees are honored
Incentive program validation — confirming earned incentives and rebates are credited correctly
Dimensional weight factor compliance — verifying the DIM divisor in your contract is applied correctly
Index-based surcharge formula verification — fuel surcharges calculated per your contracted formula
Peak season surcharge applicability — confirming surcharges only apply where your contract permits
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What You Need: Just share your current carrier contract and we’ll validate every billing cycle against it. Most audits cover 12–24 months of historical invoices.
Carrier billing is littered with surcharges — and many of them are incorrectly applied. From residential delivery fees charged to commercial addresses to fuel surcharges calculated against the wrong base rate, these individual errors may seem small on any given shipment, but across hundreds or thousands of shipments per month, they can add up to a significant annual expense.
Surcharge Types We Audit & Recover
Residential delivery surcharges applied to verified commercial addresses
Address correction fees charged without a valid correction being made
Extended area surcharges applied to ZIP codes outside the defined extended area
Fuel surcharges calculated above contracted or published index rates
Saturday delivery surcharges on packages that arrived on weekdays
Oversize and additional handling fees applied to packages that don’t qualify
Delivery area surcharges applied to ineligible service types or locations
Signature required fees billed without a signature requirement on the label
Importers routinely overpay customs duties due to misclassification, incorrect valuation, or failure to take advantage of legal duty drawback programs. The U.S. Customs and Border Protection (CBP) estimates that a significant portion of all import entries contain duty calculation errors. We work alongside licensed customs brokers to identify and recover overpaid duties — with a lookback window of up to five years.
What We Identify & Recover
HTS code misclassification — goods classified under higher-duty codes than legally required
Customs valuation errors — duties calculated on incorrect transaction or declared values
First Sale valuation opportunities — using factory price instead of middleman price to reduce dutiable value
Duty Drawback claims — recovering up to 99% of duties paid on imported goods that were subsequently exported
Free Trade Agreement (FTA) underutilization — claiming duty-free or reduced rates under USMCA, CAFTA, and other agreements
Section 301 and Section 232 tariff exclusion opportunities — identifying goods eligible for granted exclusions
Harbor maintenance fee and merchandise processing fee overpayments
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Lookback Period: Duty Drawback claims can be filed up to 5 years from the date of import. We review your full eligible history to maximize your recovery.
Even if your carrier invoices contain no billing errors, you may still be significantly overpaying relative to the market. Carrier contracts are rarely benchmarked against real-time market rates — and carriers almost never proactively offer better terms. Our benchmarking service compares your current rates against anonymized market data from comparable shippers, then develops a targeted negotiation strategy to bring your rates in line.
What Our Benchmarking Service Delivers
Comprehensive rate analysis — your base rates, discounts, minimums, and accessorials vs. market benchmarks
Zone-by-zone and service-level comparison to identify where you’re most overpriced
Carrier scorecard — performance data to use as negotiation leverage
Request for Proposal (RFP) preparation and management across multiple carriers
Negotiation strategy development and carrier meeting support
Contract review and redlining — ensuring new contract terms are favorable and clearly defined
Implementation verification — confirming new rates are correctly applied from the effective date
Most businesses attempt to handle auditing themselves — or don’t do it at all. Here’s how that compares to working with Direct Recovery Solutions.
Factor
✦ Direct Recovery Solutions
In-House / DIY Auditing
No Auditing at All
Upfront Cost
$0 — performance only
Staff time + software costs
$0
Coverage Depth
100% of invoices, all line items
Partial — limited by bandwidth
✗ None
Claim Filing Speed
Within guarantee windows, automated
Often missed due to deadlines
✗ Claims never filed
Lookback Period
Maximum allowed per carrier
Usually last 1–2 billing cycles
✗ No lookback
Expertise
Specialist auditors + proprietary tools
Generalist staff, limited tools
✗ None
Ongoing Monitoring
Continuous, every billing cycle
Inconsistent, often stops
✗ None
Carrier Relationship Risk
None — 100% within policy
Risk if handled incorrectly
None
Average Recovery Rate
2–6% of annual shipping spend
0.5–1% (missed most errors)
✗ $0
Common Questions
Services FAQ
Answers to the questions we hear most often from businesses exploring our recovery services.
Do I need to give you full account access?
No. For carrier audits, we only need invoice files or read-only portal access. For Amazon, we use a read-only API connection. We never need payment credentials or the ability to make changes to your accounts. Your data is kept strictly confidential.
How long does the initial audit take?
Most initial audits are completed within 5–10 business days of receiving your data. For larger accounts with years of billing history, complex multi-carrier setups, or marketplace audits, the initial review may take 2–3 weeks to ensure nothing is missed.
What percentage do you take from recoveries?
Our fee is a percentage of the money we actually recover for you — typically ranging from 25–40% depending on the service type and volume. You’ll know the exact percentage before we begin, and there are no other fees. You keep the rest.
What if carriers deny a claim we filed?
Claim denials are common — and expected. We respond to denials with supporting documentation and escalate through the carrier’s appeals process when warranted. We don’t accept the first denial as final if we believe the claim is valid.
Can you handle multiple carriers and marketplaces at once?
Yes — that’s one of our core strengths. We manage audits and claims across UPS, FedEx, USPS, DHL, Amazon, Walmart, and freight carriers simultaneously in a single engagement. You don’t need separate providers for each carrier.
Is there a minimum shipping volume required?
No minimum. We work with businesses shipping as little as $2,000/month and as much as $5M+/month. Billing errors and marketplace discrepancies affect businesses at every volume level. We’ll tell you upfront if an audit is unlikely to yield meaningful results.
Ready to Find Out What You’re Owed?
Get a free, no-obligation claim review. We’ll identify your top recovery opportunities and give you a realistic estimate — before we start.
